How global companies are ‘thinking local’ and benefitting from a new wave of tech entrepreneurs
Hewlett Packard Enterprises (HPE) is a household name that prides itself on transforming businesses. They turn insights into outcomes at the speed required to thrive in today’s world. But they’re a complex global business, and getting it right requires the ability to simplify the coordination of interactions and respond quickly to opportunities at a more local level.
There are currently 15 Services within the HPE Greenlake portfolio, each with approximately 8 steps in their typical customer success lifecycle, for example, discovery, set-up, configuration, customization, launch, operations, support, and renewal. Each of these steps could include anywhere between 8-12 interaction milestones related to sales, education, escalations, and other enquiries. So, when you combine these with the number of documents and scripts (e.g. 15 x 8 x 10 = 1,200) it can be overwhelming, time-consuming, and costly to maintain.
Aspenify is tackling this by working with HPE Greenlake. Aspenify is an extremely versatile collaboration and project management tool and knowledge repository. It quite simply provides a central point of contact, communication, and more importantly control for a wide range of projects and processes. To do this they have developed an ‘iPlaybook’.
The iplaybook is uniquely positioned to solve HPE’s problem. They help build and maintain all 1200+ best practices and provide additional content and resources to the customer success agents globally. By combining Aspenify’s Interactive Playbook Designer and inbuilt Enterprise Content Management capabilities, Aspenify can be readily used to create a new iplaybook for each service and configured to include all documents, scripts, content, and tools that are required for each interaction. By using the drag and drop features of the designer, iplaybooks can be easily created, modified, maintained, and then adapted to different teams around the world. They can even use file export ability combined with API’s to link the information stored within iPlaybooks to third party tools for implementation across the organization.
HPE prides itself on transforming businesses, and Aspenify is proud to be part of enabling and empowering those transformations.